“Thank you for all your help in selling our house! We are now onto our new adventure”
Lucy and Dean, Sold on Canvey Island
“Where to start for reviewing this excellent Estate Agents? We sold our flat with them last week and I must say that first of all, their customer service has been incredible from start to finish. From the phone calls and communication, to the reassurance they provided us every step of the way.
Stephen himself has been so very helpful, especially during an already turbulent time for Estate Agents and sellers. He was honest, knowledgeable and approachable. Despite us having to initially take it off the market when COVID hit the UK, Stephen and his team simply told us 'when you are ready to sell again, we will be here,' and they were every bit as true to their word as could be and found us our perfect buyer in next to no time at all!
As well as Stephen, I cannot forget of course the rest of his exceptional team, especially Sam and Molly, who were both always very helpful and lovely to talk to, and lastly Toni from the sales progression team. She was professional, fast and supportive throughout the sale and we honestly cannot sing the whole team's praises enough! If you are looking to sell your home, this is the place to go. Fingers crossed we shouldn't have to be selling again for a very long time, but we now wouldn't dream of selling through anyone else.
We have also used Simon of Mortgage Choice alongside Stephen Lane Estate Agents and again, nothing but praise for him!
Thank you Stephen Lane Estate Agents!”
Jess and Kevin, Sold in Basildon
“My partner and I recently sold and bought our new house with Stephen Lane and I can’t recommend them highly enough. They gave efficient, and personable service and took the time to build a real rapport with us. I only have positive things to say about our experience.”
Adam and Angela, Sold on Canvey Island
“Stephen Lane Estates looked after us so well from the off. Viewings came in fast, yes we had to wait for the right buyer that wanted our home and they did. Things do not always go smoothly, it didn’t but want counts is the support and patience and communication, Stephen Lane and his team and recommendation on conveyancers all delivered exceptionally.”
Lisa and Nick - Sold in Wickford
“The help/support we got from Toni and Nicole was second to none, their knowledge and commitment to getting us exchanged was amazing, they kept us in the loop and constantly chased solicitors for us whilst reassuring us .Thank you all so much.”
Richard and Loretta, Sold on Canvey
“Really impressed with the whole process start to finish. Sam, Toni and Nicole went above and beyond keeping us informed the whole way. They even helped chase things when we were unsure, and needed extra advice. Cannot recommend them enough. Thank you for making a difficult process go smoothly!!”
Sarah, Sold on Canvey
“The service went above and beyond. Pictures fantastic. Special thanks to sales progression Toni and Steve, would not have moved without them pushing those solicitors. Could not recommend more.”
Dawn, Sold on Canvey Island
“I am so pleased we chose Stephen Lane Estates to sell our property. Sam, your knowledge of the market and ability to adapt to changing circumstances is really impressive. Most people think selling and buying property is a stressful process but I can honestly say you and the team made our experience stress free. Your accurate valuation achieved a fair sale price for us and the buyer.
In a very busy market you gave us calm, honest, professional advice and you were so helpful throughout the entire process.
On a more personal note, the letter which you passed onto us from the buyer was so touching, as you know this was quite an emotional sale and the letter made me think the right choice has been made. I will of course be replying to him.
Susan, SOLD on Canvey Island
“Very happy with the hassle free service. Sold at a higher price than other more expensive estate agents suggested”
Keith, sold on Canvey Island
“We highly recommend Stephen Lane Estates. Instant attention from Sam Bennett, friendly, professional & effective. Great team work, Sales sold it, Sales Progression made sure it happened. Perfect result.”
Norman, Sold on Canvey Island
“Great from the first meeting,very impressed on how our property was advertised.Very quick sale that was dealt with efficiently and promptly.I would highly recommend.
Thank you again for providing a great service.”
Mark and Lana, Sold on Canvey
“I have heard many horror stories about estate agents but these guys couldn't have done more especially with the Covid situation and dealing with my substandard solicitor. Thank you Stephen, Sam, Karen and Toni for a job well done, I will definitely recommend to anyone”
Garry, Sold in Benfleet
“Stephen & Toni were great during this difficult time of selling my late fathers home. I was kept informed every step of the way and nothing was to much trouble I would recommend them without a doubt. Thank you so much for all your help”
Sue, Sold on Canvey Island
“We just wanted to thank you, and your team, for assisting us in the sale of Carson Road. We could not have been happier with the service, and were kept up to date at every turn. Thank you for making, what could have been a protracted process, smooth and easy. Would definitely recommend!”
Roger and Sally, sold in Billericay, using Essex Homes Online
“I would just like to say thank you so much for everything you've done, you've been amazing, we really appreciate the way you have been chasing things up and keeping us in the loop the hole way through. Great to now gave the keys so we can start making it out own. Again thank you.
Sharon and Edward, bought on Canvey Island
“Thank you so much for all the support during the purchase”
Guru and Sirisha, bought in Billericay via Essex Homes Online
“Samuel was very helpful and polite, he explained everything in detail with what was to be done with putting the house on the market. They had a buyer within 2 days! They explained everything right the way through with Toni keeping us updated with emails. Highly recommend them! Many thanks for all of your help!”
Lorraine and Iain, Sold on Canvey Island
“‘I was delighted with everyone I dealt with at Stephen Lane. From Stephen coming to do the valuation and launching the house on social media within hours, to Sam dealing with our sale, and Toni who helped us get it over the finishing line. Everyone was professional and hardworking and very kind. Thanks everyone!’”
Miss Massey, Sold in Basildon using Essex Homes Online
“"Just a quick email to say thank you for selling our property and offering the 0% fee which we really didn't expect and was a surprise when you mentioned it again, Sarah loved the idea that the hard work she does for the NHS was very much appreciated by yourself. We really appreciate the hard work the team put in to keep the chain together especially after our seller threatened to pull out.
Sam did a brilliant job on selling our property and having him come round, and value it, really sold it to us to use Stephen Lane, he was the most professional and friendliest out of the 3 agents that we had round. He was extremely likeable and liked what we had done to the property. A real asset to Stephen Lanes.
Luke and Sarah, Sold on Canvey Island
“To Stephen, Sam and all at Stephen Lane, Thank you for all your kind and effortless help and assistance in our purchase, we wish you all well for the future, Thanks.”
Russell and Carole Aubin
“To all at Stephen Lane
Thank you for all your help”
Bobby and Emily, bought on Canvey Island
“To Sam and the rest of the team at Stephen Lane Estate Agents
Thank you for all of your support, you made buying our first home, stress free!”
Stephanie and Reece, bought their first home on Canvey
“We are over the moon! Thanks for selling our house in 48 hours!”
Jade, Josh, Tilly and Lottie, sold in Canvey Island
“Professional and always kept me up to date with progress and viewings
Phillip. sold on Canvey Island
“Everything was done as quick and efficiently as was possible”
Linda, Sold on Kings Park, Canvey Island
“We were recommended Stephen Lane and they came up trumps. A very efficient, professional firm but at the same time giving a very personal service. They understood our needs during the sale process. Would highly recommend them.”
Mr and Mrs Daniels, Sold on Canvey
“Friendly staff always keen and available to help.”
Caroline and Robert, sold on Canvey Island
“To all at Stephen Lane, thank you for selling my our property, we got there in the end. It did take time, a few hiccups on the way, but we made it.”
Sharon and Kevin, Sold on Canvey
“Friendly and professional”
Completion customer survey
“Very Professional Service”
Sold on Canvey Island
“Stephen Lane and his team were great from the first meeting to exchange. Very helpful throughout the whole process and great communications.”
Customer service questionnaire
“Stephen Lane personally visited my home, to provide me with a valuation. As a single parent I am warily who enters my house and I was very relaxed in welcoming him in. He was highly professional and extremely knowledgeable and although I had a few other agents around, it was this that set him out above the other agents. I had higher and lower valuations from other agents, but I didn't feel they were as credible as Stephen. I will certainly be using this company when I come to sell and would highly recommend to my friends and family. At the appointment Stephen took the time to really listen to what I wanted and then explained what I needed to do to get the best price for my property. Very Informative and extremely professional.”
Helen, selling in Benfleet
“Steve and the team were great from the moment I popped into the office.
They were quick to respond to emails & phone calls and I found them to be refreshingly honest. They made sure the process of selling our home went as smoothly as could be expected.
We found the prices to be extremely competitive and also received great service. We really liked their progress reports that showed how well our property was doing on Rightmove etc.
If I move again, I know who I’ll be using!”
Kerry and Andy - Sold in Wickford
“We have dealt with Stephen Lane Estate Agents for a number of years now, you could not wish to find a more honest, friendly bunch of people than Stephen and his team. Extremely refreshing in the property business and we wholeheartedly recommend recommend them, in our experience the best agent on the Island by far”
“Fantastic agents, couldn’t have been more helpful, answered all the questions we had and there were a few being first time buyers. Couldn’t recommend enough.”
Laura and Ian, bought on Canvey Island
“Stephen, Louisa and Team
Thank you for your hard work and helping in selling our house
Great service. Great team”
Christine and Perry Skelton - Sold on Canvey Island
“Finally we have come to this side of the purchase of the above property and long last we moved in.
I would like to use this opportunity with our full gratitude and to acknowledge by appreciation of your team that worked and were enthusiastic throughout the purchase.
I need to recognise especially for Louisa who was key to me, on every step, daily, every moment. she was here to check on me that we are on track.... I'll miss her calls and emails!!!
Louisa - you gave me the strength needed to advance until we finalised the purchase...Thank you ever so much!
We will spread the word & recommend Stephen Lane”
Chaim & Hinda Hirsch. Bought on Canvey Island
“Thank you for an honest and reliable service”
Mrs Neale, Sold on Canvey Island
“Thanks for the completion pack. I would like to say how much we appreciated the way your after sales team handled the conveyancing period. It was very useful to have a go-between liaising with the vendor , but also between the respective solicitors in the chain. It made the process easier and allowed us to chase up other parties to avoid delays. Louisa was always very helpful, providing as much information as she was able to. She always responded very promptly to any enquiry. This made the whole process much easier for us.”
Mr C, bought on Canvey
Just want to say a huge thank you to you all for being absolutely brilliant, our experience of buying our first home has been so positive and this is down to you all, you are leaps and bounds above what we was expecting after our negative experience with *******, honestly, there is just no comparison between you.
Thank you for finding our first home!
We will be back to you when we decide to sell up and buy something bigger in years to come
Brooke and Johnathon - Buying their first home on Canvey
“Excellent estate agents. Nothing is ever to much trouble. From the start of marketing our property through to exchange the team couldn’t help enough. Always answered questions and never left waiting. Will always recommend and will certainly be using them in the future! 5 *”
Daniel and Casey, Sold on Canvey
“We would like thank the team for helping us through process of selling our house very helpful”
Mr Harding. Sold on Canvey Island
“Hello Karen,Louisa,Steve,Jade, Hope you all doing good? We got our flat keys on Friday. Thank you so much for your support.I will voice for Stephen Lane services anytime to my friends needing property advise. Cheers.
Ravi, purchased in Romford
Mr and Mrs F, Sold on Canvey Island
“I used Stephen Lane to sell my house, I would highly recommend him. He was there guiding me all through my sale”
Mrs B, Sold on Canvey Island
“Stephen, Thank you for all your help in getting us the flat, really appreciate it”
Laura and Rhyce
“Simon, Thank you for all your help”
Maria, customer of Mortgage choice
“Many thanks for all your help with our re-mortgage and rental. I'm sure you will remember this one for many years, but we got there. Many thanks.”
Sally and Seb
“We sold through Stephen Lane Estate Agents and from the beginning to end, it has been an excellent service by the team!I We would like to say thank you to you and your team for your sheer determination and professionalism in managing to bring this sale to a finished conclusion Thank you.”
Mr and Mrs Meaton, Sold on Canvey Island
“Best mortgage adviser out there”
Maria Baker, customer of Mortgage Choice
“Any question I or my partner have had have been answered and explained well and advice was available to us when we needed it.”
Mr Andrews, A customer of Mortgage Choice
“Mortgage Choice's knowledge, expertise and customer service is outstanding; I would not hesitate to recommend them”
Mrs J, Customer of Mortgage Choice
“To begin with, we originally dealt with Joanne who was very informative when information was passed to her. Then the file was passed to Jay who from the first contact was friendly, very informative and proactive. Since then we have been kept in the loop at all times, he has chased people before we even asked him to and he has kept the whole process moving a smoothly as possible. It really has made our lives so much easier having Jay dealing with it and we would recommend his services again and again. Thank you for all of your hard work Jay- we really do appreciate it all!”
Mr and Mrs Teanby, Sold on Canvey Island
“I would recommend Simon every time. He was extremely knowledgeable and professional and I believe he went above and beyond seeing me through to the end of what was a stressful time. Happily it all ended very positively.”
L Thompson, Customer of Mortgage Choice
“Superb personal service, would highly recommend Mortgage Choice, thank you very much for taking the stress away!”
P Jackson. Client of Mortgage Choice
“We were looking at using an online agent, but found Stephen lane on Canvey Island better than online as you pay a much reduced fee than normal high street agents , Great service, great photos , always available , still advertise online and in local press”
Mr and Mrs B. Sold on Canvey
“It was a very sad decision for me to sell my home after 25 years. Stephen Lane’s sales team were both professional and compassionate at a time when I felt very vulnerable. Their sales progression team worked tirelessly on my behalf as the chain was fraught with problems. They went above and beyond and I was kept well informed of the situation at all times. I am extremely grateful and cannot recommend them highly enough.”
Mrs P - Sold on Canvey Island
“Stephen Lane and team have been fantastic. We went with their up-front service, which was the same as the online websites, but other estates agents soon contacted us to say Stephen Lanes care will not be great due to paying up front. How wrong they were! We received regular information packs and calls, then when we did have a buyer and we had problems with him, Stephen Lane himself kept doing everything in his power to help us through, even in his spare time. We can not thank you enough for the help you have given us over the last six months x”
Lisa Harte, SOLD on Canvey Island
“Many thanks for all of your help through this and for your input and for stepping in when needed! We will certainly enjoy our new home and should we ever need an estate agent in the distant future, then you/your company will be the top of our list.
Gemma, Bought in Wickford
“Would happily recommend Stephen Lane to friends and family. Polite and friendly service, always happy to answer any questions and to ensure things run as smoothly as possible.”
Mr and Mrs H, Sold in Benfleet
“Fantastic service and very impressed with info given compared to other estate agents I have dealt with”
Mr and Mrs Watson - Selling on Canvey Island
“Excellent Service it is hard to think how you can improve on your professional approach and detail of your trade.”
Mrs S on Canvey Island
“Friendly expertise in helping me to sell my home”
Mrs McGregor, sold on Canvey Island
“Simon was fantastic! My wife and I are first time buyers and we were unsure what was even possible for us. After the first meeting we left feeling very positive and within 2 weeks we had been accepted for a mortgage. Simon was very clear in all aspects and very prompt when we needed advice. None of this would have been possible without him. Great Service. Thank you.”
Gary and Rebecca, Customers of Mortgage Choice
“A great service with a Smile!!!!”
Mr J Chapman, Sold on Canvey
“The service was amazing, you guys are awesome.
“I would like to take this opportunity to tell you and Simon that you guys have been awesome and I thank you both so much for assisting me in this stressful but exciting journey”
Andy, Sold in Dagenham
“Service and communication from Stephen Lane was excellent”
Mr Simson, Sold on Canvey Island
“From the moment we walked into their office, on Canvey, we were greeted with enthusiasm and smiles from the lovely agent Tori. She had, what turns out a nightmare, of a sale but kept a level head throughout and made sure she could do what she could to help. She has worked above and beyond what was expected of her, and is the perfect example of why using a high street estate agent, especially this one, over online and worth so much more. Big Thank You”
Mr and Mrs Sawkins - Sold on Canvey
“I found the staff and services of Stephen Lane exceptional, especially Tori. Everyone is always polite and courteous. The service provided was fast and efficient I was kept notified every step of the way. I would definitely recommend Stephen Lane to my friends and family 100%.
Thanks again guys you are absolutely amazing
Kira, renting on Canvey Island
“To Tori and Stephen, Just to say thank you for all your help in respect of the sale of my property”
Mrs H, Sold in Basildon
“Great service from the team and a higher than expected sale price achieved.”
Mr C and Miss M, Sold in Basildon
“Easy to deal with and worked hard”
Mrs Fryett, Sold on Canvey Island
“Friendly, reliable, professionally run”
Mr and Mrs Booth, Sold on Canvey
“To Tori, Stephen and the rest of the team. Thank you ever so much for all your help”
Mr and Mrs Bailey, Sold in Southminster
“Thank you to all at Stephen Lane Estate Agents for all your help, time and advice with the sale of my property.
It's been much appreciated. Nothing has been too much trouble and I couldn't have wished for a better, more friendly service!”
S Williams, Sold in Southminster
“We were very happy with the service you provided.
You were very informative and friendly and kept us in the loop at all times.”
Mr and Mrs Denyer, Sold on Canvey Island
“Simon was fantastic and would highly recommend him of family and friends”
K Thorne, Customer of Mortgage Choice
“To Stephen, Tori and Team. I would just like to thank you all for your help and making it an easy process to sell my house. I will recommend your service to everyone!”
Hazel Squire, Sold on Canvey Island
“To Steve, Simon and Co
Thank you for all your help in assisting us move to our new home”
Phil, Aimee, Elijah and Joel. Sold on Canvey
“Tori, Thanks very much from both me and Luke for all the help you've given us and all the effort you put in with this move.
I am glad it has finally reached the end and you will no doubt see some photos up on Facebook once everything is in its place
Luke and Danielle, Buying in Wickford
“Simon, Thank you for all the help with my mortgage”
“Stephen Lane Estate Agents provided an excellent service as well as great rates and made selling our house a much less stressful experience!
I would definitely recommend their services”
Stevie and Jason Wood, Sold in Basildon
“We cant thank you enough for all the effort over the last 7 months of unnecessary solicitor heel dragging. You never dropped off the ball whilst i was getting a little agitated. Always there for advice 100% effort through out, certainly give Estate Agents a good name. Thanks again guys and cant fault you.”
Brett and Kelly, sold on Canvey Island
“Adam and i just wanted to say thank you for all your help with the quick sale of our property and helping with getting everything moving along with the sale. We are now in our new house and making plans for the renovation works to transform it into our home.
We wish you all the best for the future and we will not hesitate to recommend you to our friends, family and colleagues”
Adam and Keeley, Sold in Basildon
“This is just a short note to say thank you for all the help and advice you have given me over the last few months during the sale of my house. It was refreshing to have found an Estate Agent who seemed genuinely interested in getting me the best price, and not just the quickest sale for the fast turnaround time.
I really appreciated your friendly and approachable attitude, together with your professionalism. It was also essential that i was kept up to date with proceedings at all times, and i didn't feel the need to constantly chase you for information. Most of all i was grateful for your support when my first buyer fell through, and the speed with which you found another suitable buyer. All in all i would have no problem recommending you to anyone starting on the rollercoaster of selling or buying a house - They could have no better ally.”
Ann - Sold Western Esplanade
“Justine in your sales progression team has been amazing! Cant fault her for her efforts. Really good.”
Tom and Rachael, Sold on Canvey
“Thank you for all your help! We are very excited to move into Stambridge Road”
Joanna and Jay, Bought in Rochford
“Stephen Lane is a caring company, not just there for selling houses, but they have the personal touch as well.”
Chris and Terry Back, Sold on Canvey
“Efficient, honest service.”
Brian - Sold on Canvey
“We were happy with the service we received, and you were very helpful when i got a bit stressed, and put my mind at rest. I would recommend you to my friends.”
Customer service questionnaire
“Simon, My God sent, Thank you very much for your kindness, support assistance and time given to me for my house purchase. I really appreciate it.”
“A fresh approach to house selling. Stephen and Simon are very professional, are always available to answer even the most trivial of questions. Their knowledge of their chosen profession is vast. Very friendly "human beings", not your stereotypical Estate Agent. Made house selling and buying an absolute pleasure, including arranging our mortgage. We instantly recommended them to our best friend who has been equally impressed. Well done Stephen and Simon.”
Paul and Karen Drake, Sold on Canvey
“Very approachable team, on the ball”
Mrs T, sold on Canvey Island
“I would like to pass on my sincere thanks for helping me get this transaction over the line. You and your team have been a great help in assisting me where others couldn't or couldn't be bothered! You were always professional, courteous and more importantly always did what you actually said you were going to do, and advised me accordingly.
I wish you and your company all the success in the future, long may it continue.
Thanks again - and i will be in contact once i have completed the house”
Mrs N Lawrence, Canvey Island
“From the first day we walked into the office until the day we moved house, both Stephen and Simon took care of us and made the whole experience simple and stress free.
I would recommend their service to everyone, they were a joy to work with.”
Ron Ward and Tracey Herrington, Sold on Canvey Island
“Thank you for helping us buy a new home.”
Mr and Mrs Ahmed
“My husband and I used Stephen Lane Estates to rent our our flat in Benfleet. They done all the paper work and contracts for us. all the insurances and inventory. Very Professional and friendly service. We would recommend them to all friends and family”
Donna and John Scarff
“As first time buyers, not being from the UK originally, we were very unsure about how everything worked. Simon had a lot of patience with us and did an amazing job explaining things to us in a very clear manner without talking down to us. No question was weird or stupid an he took the time to give us advice. He really helped us find the best deal and we would definitely recommend his service.”
Llse De Vries, a customer of Mortgage Choice
“To Stephen & Simon, Thank you for all your help throughout the sale of Hilton Road. You seem genuine and honest people, i would highly recommend your services.”
Karen, Sold on Canvey Island
“To Stephen, Simon and Team words cannot express our gratitude at finally living in our dream little home. It may have taken a long time but we got there in the end thanks to your determination to help us get it. We cannot recommend your services enough.”
Paul and Emma, Bought on Canvey Island
“We used Stephen Lane a while ago now. Our property had been on the market for about 10 months, in Leigh on sea. Wasn’t really getting much feed back from our agents at all.
We asked Stephen to come and have a look, to see what he thought and asked for his honest opinion. We had a chat, I told him our worry about the description that the other agents had given about our house on the write up, which we asked time again to change, but they kept saying “just leave it a little longer! just leave it a little longer!”
Steve listened and agreed to help!
Next day he had a viewing! Following Day an offer! Yes you guessed it SOLD!!!!!!!
We would and we do 100% recommend Stephen Lane Estate Agents!”
Donna and Andy, Sold in Leigh On Sea
“Thank you for all your advice, patience and professionalism you and your team displayed throughout the sale of Urmond Road. We would highly recommend you.”
Mr and Mrs Rex, Sold on Canvey Island
“Absolutely wonderful service, always quick to respond and very helpful.”
Miss Dellor, Using Mortgage Choice
“We searched high and low to find Simon after he had left the last Estate Agents he was working for, He set us up two years ago when we bought our first house and it was that time again to re-mortgage.
We found him through linked-In. He was as helpful as ever and took his time making sure we had the best rate and understood everything fully.
Will continue to use him in future, he is the most friendliest, helpful man and have recommended him to all that are thinking about getting a mortgage, or even advice.”
Caitlyn Bernard, Another happy customer of Mortgage Choice
“Thank you for all your help and support throughout our move into Thisselt Road”
Kayleigh and Andries, Canvey Island
“Thank you Stephen Lane for selling my house so quickly”
Julian and Angela Barden, Sold on Canvey Island
“The service we received was excellent from the first day that Stephen set foot onto our property to value it until completion day. We had a few hitches along the way regarding the property we were buying, and we were met with empathy and understanding and great advice from Stephen and the team. If i ever sell the property I'm now in, i would not hesitate to use Stephen Lane Estates as my first choice again.
Glen and Joanne Milton, Sold in Wickford
“Excellent, polite and informative service. Was given lots of advice about my opinions and given time to evaluate them so i could make the right choice for me. Will be returning when current deal expires.”
Mr Sear, using Mortgage Choice
“To Stephen and Simon, Thank you for all your help, Our very best wishes”
Gloria and Joe, Sold on Canvey Island
“Simon is always helpful and upfront about the situation. Will be happily coming back to him to help me with remortgages for my other properties.”
Mrs R Khanon, Customer of Mortgage Choice
“Thank you very much for helping us with our mortgage and helping us buy our first home together.”
Bethany and Ian, Customer of Mortgage Choice
“To Stephen and staff, thank you all for selling our house and all the hard work you've put in”
Colin, Michelle and Family, Sold on Canvey Island